Effective Date: 13 June 2025
At Fashion Forward, we want you to love what you buy. If for any reason you are not satisfied with your purchase, we offer a simple return and refund process.
🛍️ Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with tags and packaging intact.
- Returns are not accepted for innerwear, socks, or accessories due to hygiene reasons (unless defective).
❌ Non-Returnable Items
- Sale or clearance items
- Personalized/customized products
- Items without original tags or packaging
🔄 Exchange Policy
If you’d like to exchange an item for a different size or color:
- Exchange requests must be made within 7 days of delivery.
- Exchanges are subject to stock availability.
💸 Refund Process
- Once we receive and inspect your return, we will notify you via email or WhatsApp.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
- In case of COD orders, refunds will be processed via UPI or bank transfer.
🚚 Return Shipping
- Return shipping costs are to be borne by the customer unless the item is damaged, defective, or wrong product was received.
- We recommend using a trackable shipping service to ensure we receive your return safely.
⚠️ Damaged or Incorrect Items
If you received a wrong or damaged product, please contact us within 48 hours of delivery with photo/video proof, and we’ll arrange a replacement or full refund.
